Completing repairs promptly and cost-effectively requires specialized technology and knowledge.  CSS delivers both from its 24/7 Call Center (see CSS Work Order Flow Chart below).

CSS call center representatives are trained in facility services and follow client protocol diligently.  Their discipline manages thousands of transactions each week delivering timely and professional repairs and service.

The CSS service system provides:

• Web-Based Service Requests
• Work Order Control & Management
• Planned Maintenance via CMMS
• Invoice Processing

Web-Based Service Requests

• Clients place service requests via the web or phone
• Requests create Work Orders that follow client protocol for authorization
• Work Order status is available on-line in real-time, clients can check anytime!
• Clients are automatically notified upon completion of Work Orders

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Work Order Control & Management

• Service technicians receive & complete work assignments on-line or by phone
• Labor & purchase transactions visible on-line
• CSS call center representatives follow, monitor & track open Work Orders to completion

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Planned Maintenance via CMMS

• Recurring maintenance tasks scheduled on daily, weekly, monthly or annual basis
• Generates & assigns PM Work Orders
• Tracks progress of scheduled PM work on interactive calendar

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Invoice Processing

• Service technicians time & materials included in on-line Work Order records
• Invoices are processed digitally with service documentation
• Only pre-approved, fully licensed & insured vendors provide service

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CSS Work Order Flow Chart

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